Published under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021. Three steps, each with a stated deadline.
Most things are a misunderstanding that one email fixes. Write to support@firstindia.store or use the contact form, with your order reference and what you would like us to do.
Acknowledged within 24 hoursIf support has not resolved it, or you are unhappy with how it was handled, escalate to our grievance officer using the details in the panel. Include the original email thread so nothing has to be repeated.
Every complaint is logged with a reference number so it cannot quietly disappear.
Resolved within 7 daysIf you are still not satisfied after our process, you may approach the National Consumer Helpline (1915 or consumerhelpline.gov.in), or the relevant Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
For data-protection complaints specifically, you may escalate to the Data Protection Board of India after we have responded.
The more of this you can give us, the faster it resolves:
• Your order reference
• The email address and mobile number on the order
• What went wrong, in plain terms
• What outcome you want — refund, replacement, or an explanation
• Photographs, if the issue is with the item itself