01The return window
You have 7 days from the date of delivery to request a return on anything you bought from us.
The item needs to come back unworn and unwashed, with the original tags attached and in its original packaging. Try it on the way you would in a shop — that is fine. Wearing it out for a day is not.
Because of hygiene rules we cannot accept returns on innerwear or socks once the seal is broken, unless the item is faulty.
02How to start a return
- Email support@firstindia.store with your order reference and which item you are returning.
- Tell us briefly what was wrong — wrong size, not as described, faulty. It helps us fix the listing.
- We arrange a reverse pickup where the pincode supports it, or send you a prepaid label.
- Once the item reaches us and passes a quick condition check, the refund is raised.
You do not pay return shipping. There is no restocking fee.
03Refund timelines
| Payment method | Refund goes to | Timeline |
|---|---|---|
| UPI | The original UPI account | 7–10 business days from us receiving the item |
| Cash on delivery | A bank account you give us | 7–10 business days from us receiving the item |
| Cancelled before dispatch | Original payment method | 5–7 business days |
The clock starts when the returned parcel reaches our warehouse, not when you hand it to the courier. We will email you when the refund is raised, and again if your bank takes longer than expected.
04Cancelling an order
You can cancel free of charge any time before the order is dispatched. Email us with the order reference and we will stop it.
After dispatch, cancellation is not possible — but you can refuse delivery, or accept it and start a return within the 7-day window.
We may cancel an order ourselves if an item turns out to be unavailable, a pricing error is discovered, or the order is flagged as fraudulent. In every case you are refunded in full and told why.
05Faulty or wrong items
If something arrives damaged, defective, or is simply not what you ordered, tell us within 48 hours of delivery and send a photo. We will replace it or refund it in full, including any cost you incurred sending it back.
This is separate from the ordinary 7-day return window and does not use it up.
06Exchanges
The fastest route to a different size is to return the one you have and place a new order — that way you are not waiting on our stock reconciliation. If the size you want is running low, tell us and we will hold it while the return is in transit.
07Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If you believe a return has been handled unfairly, escalate it through our grievance redressal process, which has published timelines.
08Contact us about this
Questions about this document, or anything else, go to a person who can actually answer them.
- Email: support@firstindia.store
- Phone: 9211513914
- Registered office: second floor, 214 G-BLOCK, Capital Banquets BUILDING, vikaspuri, Capital Banquets Complex, Vikaspuri, New Delhi, South West Delhi, Delhi, 110018.
- Grievance officer: Aryan Rokaya and Rakesh — grievance@firstindia.store (see the grievance page)