01What shipping costs
Nothing. Shipping is free on every order to every serviceable pincode in India, with no minimum spend and no threshold to chase.
There is also no cash-on-delivery handling fee. The total shown in your bag is the total you pay.
02How long it takes
| Stage | Timeline |
|---|---|
| Order confirmed | Immediately (COD) or once payment settles (UPI) |
| Dispatched from us | Within 24 hours of confirmation, on working days |
| Metro cities | 3–5 business days from dispatch |
| Other serviceable pincodes | 5-9 business days from dispatch |
| Remote and North-Eastern regions | Up to 12 business days from dispatch |
Business days exclude Sundays and national holidays. Timelines are courier estimates, not guarantees — festival season, weather and local disruption can extend them, and we will tell you if that happens to your parcel.
03Where we deliver
We ship across India. Serviceability is checked against your pincode at checkout before you pay, so you will not discover a problem after the money has left your account.
If your pincode is not currently serviceable, the checkout will say so. Email us — we can often arrange an alternative courier.
We do not ship internationally at present.
04Tracking your parcel
You get a dispatch email with the courier name and tracking reference as soon as the parcel leaves us. You can also look it up any time on our order tracking page using your order reference, or from your account if you have one.
Tracking can take up to 24 hours to start updating after dispatch. That is the courier’s scan cycle, not a lost parcel.
05Delivery attempts
Couriers usually make up to three attempts. Keep the mobile number on the order reachable — most failed deliveries are a phone that did not connect.
If all attempts fail the parcel returns to us. We will contact you to either reship it or refund the order in full.
06Damaged in transit
If the outer packaging is visibly damaged, please refuse the delivery where you can — that is the cleanest route to a replacement.
If you only notice the damage after opening, photograph it and contact us within 48 hours. We will replace or refund in full, per our refund policy.
07Contact us about this
Questions about this document, or anything else, go to a person who can actually answer them.
- Email: support@firstindia.store
- Phone: 9211513914
- Registered office: second floor, 214 G-BLOCK, Capital Banquets BUILDING, vikaspuri, Capital Banquets Complex, Vikaspuri, New Delhi, South West Delhi, Delhi, 110018.
- Grievance officer: Aryan Rokaya and Rakesh — grievance@firstindia.store (see the grievance page)